IT Company Atlanta: Talk To An Engineer, Not A Call Center
No sales engineer and no discovery questionnaire. A conversation with somebody who can actually answer the technical question you are calling about.
UniVirtual Solutions is an Atlanta IT company providing managed IT support, cybersecurity and cloud services to businesses across Georgia. Calls are answered by certified engineers who can resolve the problem, not a call center that takes a message. The company has operated in Atlanta since 2009.
Atlanta And Across Georgia
UniVirtual Solutions
3343 Peachtree Rd NE, Ste 145-877
Atlanta, GA 30326
Main 678-374-4352
24/7 Emergencies 678-374-4352
Email Info@UVS-IT.com
Helpdesk hours
Monday to Friday, 8:00 AM to 5:00 PM Eastern
Security monitoring and emergency response carry on past those hours, weekends included.
Three Ways In
Something is wrong right now. Call 678-374-4352. If it is a security incident, go to our incident response page first, which tells you the four things to do before you call.
You are considering switching provider. Book a free cyber assessment. Plan on roughly thirty minutes, and the findings come to you with no commitment to move your support to us.
You are an existing client. Use the support portal or the number in your service documentation, which routes straight to your named engineer.
Tell Us What Is Going On
This goes to a certified engineer, not a sales inbox. Give us a sentence or two and we will ask the rest on the call.
Prefer to talk?
Main line: 678-374-4352
Sales: 877-740-4717
Help desk: 678-374-4352
Security emergency: 678-374-4352, option 1
24/7 emergencies: 678-374-4352
Vendor and partner inquiries
Choose “Vendor or partner inquiry” above and we will route it to the right person. Please do not use the help desk line for sales calls. It is reserved for clients.
What To Expect When You Contact Our IT Company
When you call our IT company during helpdesk hours, a certified engineer answers. Not a receptionist taking a message, and not a first line whose job is to decide whether your problem deserves somebody competent. If you call after hours about a security matter, the same is true.
If you are inquiring rather than in trouble, the first conversation is fifteen minutes and deliberately unstructured. We want to understand what is actually going wrong, which is rarely what the inquiry says it is. From there, if it looks like a fit, we run an assessment: your security posture, your systems, your exposure and your backup position, delivered as a written roadmap with priorities and costs.
That roadmap is yours regardless. If you take it to your existing provider and they fix everything on it, we would consider that a reasonable outcome and you will not hear from us again unless you get in touch.
What To Have Ready, And What Not To Worry About
Clients often delay calling an IT company because they think they need to prepare. They do not. You do not need a network diagram, an asset list or a copy of your current contract, and you certainly do not need to have worked out what you want. If you have those things they are useful, and if you do not we will build them during the assessment because we would rebuild them anyway.
What genuinely helps is a straight answer to three questions. What is the thing that has finally made this worth a phone call? What breaks most often? And what would actually stop the business if it went down for a day? Those three answers shape everything that follows, and they are usually more accurate than any document.
The one thing worth checking before you speak to anybody is your notice period, because it sets the timeline rather than the technical work. Most agreements run thirty to ninety days, and a few auto-renew on a date that is easy to miss. We work to your notice period rather than pushing you to break it, and in a genuine security emergency we can start protective work before the transition completes.
You do not need to be in conflict with your current IT company either. A good number of our clients moved for reasons that were nobody’s fault: the provider grew and the service thinned, the account manager left, the business outgrew what was originally scoped. We do not need a villain in the story to do the work well.
Questions People Ask An IT Company Before Calling
Practical questions before you call an IT company.
Who answers the phone?
A certified engineer during helpdesk hours, and for security emergencies at any hour. We do not employ a tier-one layer, so there is nobody to be transferred past.
Do you charge for the initial assessment?
No. Neither the assessment nor the roadmap carries a fee, and you can take what it uncovers to any provider you like.
How quickly will you get back to me?
A standard request is answered within four business hours while the help desk is open, and a critical issue within one business hour. Security emergencies are answered within 30 minutes at any hour through 678-374-4352 option 1.
How long does a transition take?
Typically two to six weeks depending on your notice period and the number of sites. The security layer goes on first, before the housekeeping.
Will there be downtime when we move?
Cutovers are scheduled outside business hours and staged, so mail, files and voice move separately rather than everything at once.
What do we need to prepare?
Nothing formal. Three answers help: what prompted the call, what breaks most often, and what would genuinely stop the business for a day.
Do we need to have an argument with our current provider first?
No. We handle transitions without requiring their cooperation, and we expect documentation to be incomplete rather than being surprised by it.
Can you visit us?
Yes. Engineers visit offices throughout metro Atlanta, and the sites that need in-person cover are agreed when you onboard, so the promise holds.
Where Our IT Company Works
From our Atlanta head office we look after clients in Fulton, Cobb, DeKalb and Gwinnett, in towns such as Roswell, Decatur, Marietta, Dunwoody, Sandy Springs and Alpharetta. Beyond the metro we serve Bibb, Muscogee, Richmond and Chatham counties, and the corridors through Athens, Gainesville and Macon, and south Georgia around Albany and Valdosta.
Every market is served by the same IT company team rather than by franchises or referral partners, which means your named engineer does not change when you cross a state line and the response commitments are identical everywhere. If you run sites in more than one of these metros, you get one quarterly review covering every site rather than two that disagree with each other.
If you are just outside the footprint, say so when you call. We can often cover a satellite office remotely and arrange local hands for hardware, and if a site is genuinely better served by somebody closer we will tell you rather than stretch. Every IT company in Atlanta claims to be responsive, so ask for the number in writing.
IT Company Atlanta: What To Look For
Every IT company Atlanta offices call will say it is responsive, so ask for proof on paper. Which response time does the contract give a security event, which named person takes a 2 AM call, and is the security stack included or billed back to you after you sign?
Before you sign with any IT company, ask two questions: when was a backup last restored and checked, and which security standard do the controls follow? Our answer to the second is NIST CSF, CISA guidance and CIS v8, each where it applies.
We answer those questions the same way for every client, and most firms that move to us were tired of a provider that only appeared at renewal time. An IT company in Atlanta should answer the phone, not route you to a queue.
Start With A Conversation, Not A Proposal
Fifteen minutes, no obligation, and an honest answer about whether we are the right IT company for you.