Managed Service Provider Atlanta: One In-House Team
Cybersecurity, managed IT, continuity, compliance and infrastructure from one managed service provider Atlanta businesses have trusted since 2009, delivered in-house by the same certified engineers. The engineers who built your systems answer for them, with no outside firm in between.
UniVirtual Solutions is an Atlanta managed service provider that delivers every service with its own certified engineers and no subcontractors. The help desk, the security operation and the phone system are not bought in from three different vendors, which is why there is a single number to call and nobody else to blame when something breaks at the seam.
Moving into a new office or fitting one out? Our own low voltage crew designs and installs the cabling, security cameras, access control and Wi-Fi too. See our low voltage services.
Every Service In-House, No Subcontractors
Most Atlanta IT companies assemble a service from other people’s companies: the helpdesk is theirs, the security operation is bought in, the phone system belongs to a third party, and when something breaks at the seam between two of them the client spends a week establishing whose fault it is. A managed service provider should not work that way.
As a managed service provider, we deliver everything below with our own certified engineers. That is a deliberate constraint rather than a boast: it limits how fast we can grow, and it is the reason there is a single number to call and nobody to blame but us.
It also means the services genuinely connect. When a phone call sounds bad, the same engineer can open the firewall and check it without handing off to anyone. The person who runs your compliance program already knows what your backup retention actually is, because we set it. That coherence is difficult to buy and impossible to fake.
Where We Lead
Cybersecurity & MDR
Threat detection and response that never switches off, plus endpoint and mailbox protection and dark web monitoring, backed by a written incident plan and a 30-minute response to security emergencies.
Backup & Disaster Recovery
A full year of locked, off-site backup history, plus a recovery drill each quarter that shows your data actually comes back.
Penetration Testing
Real exploitation rather than scanning, with prioritized findings, remediation guidance and the documented report underwriters increasingly ask to see.
AI Security & Governance
Copilot and similar assistants surface whatever a user can already open. We find and fix over-shared files first, then set the rules for how AI is adopted.
Compliance & Cyber Insurance
HIPAA, GLBA, PCI-DSS, SOC 2 and state privacy rules tracked against your controls on a live score, evidence included.
Server & Infrastructure
Servers held to the same protection and management standard as your workstations, replicated off site and validated every quarter.
The Day-To-Day
Managed IT Services
A named certified engineer, never a first-line script reader, runs your monitoring, patch cycles, help desk tickets and Microsoft 365 administration.
Co-Managed IT
Your internal IT team keeps ownership. We back them with a security operation, evening and holiday coverage and specialist depth, so the load stops sitting on them alone.
Business Phone Systems
Hosted business calling with your current numbers ported in. Because one team owns both the phones and the network, a poor-quality call never turns into finger-pointing between vendors.
Business Internet
Connections matched to your workload and checked against current market pricing, from dedicated fiber and business broadband to wireless failover and SD-WAN.
Cabling, Cameras, Doors And Wi-Fi
Planned and installed by our own low voltage team for office moves, build-outs and upgrades, then supported after hand-over. See all of our low voltage services.
Structured Cabling
Cat6 and Cat6A data drops, patch panels, racks, cable cleanup and fiber links between floors and buildings, every run tested and labeled.
Security Cameras
IP cameras for commercial sites, with enough storage for your retention period and remote access from any phone or web browser.
Access Control
Doors that open by badge, fob or key card, with access updated as staff come and go and a log of every entry.
Commercial WiFi
Wireless planned from a site survey, access points sized for coverage and load, and guests kept off the staff network.
Which Of These Do You Actually Need?
Almost every law firm, distributor and manufacturer needs a managed service provider for day-to-day support and a genuine security baseline. Beyond that it depends on obligation and exposure rather than on size.
If a client, an insurer or a regulator is asking you specific questions about controls, compliance is where to start. If you are about to switch on Copilot, the permissions audit comes first. If your servers hold the systems the business cannot operate without, they need the same standard as everything else. And if your capable in-house IT person is quietly overloaded, co-managed IT takes weight off them, because the real gap there is staffing, not technology.
As your managed service provider, we would rather scope this honestly in a fifteen-minute conversation than sell you services you do not need. The assessment is free and the roadmap is yours whether or not you engage us.
Low voltage work is different: it is project work for an office move, a build-out or an upgrade. It starts with a free site assessment, and our team keeps supporting the system after the install.
Managed Service Provider Questions We Get Asked
Common questions about how we work as a managed service provider. Anything not covered below gets a straight answer from a certified engineer at 678-374-4352.
No. We are an Atlanta IT company with our own team, and every service on this page is delivered by our own certified engineers, which is why there is one number to call and no argument about whose fault a problem is.
Usually the day-to-day support and the security baseline go together, because securing an environment nobody manages is largely theater. Beyond that, services are added according to your obligations rather than bundled.
Response is set by severity. Security emergencies are picked up in half an hour or less, anything critical within one business hour and routine tickets within four. Business hours run 8 AM to 5 PM Eastern, Monday to Friday, but emergencies are taken at any hour.
Our managed services are built for law, manufacturing, and distribution and logistics, and that focus is what lets the security and compliance work go deep. If your business sits elsewhere, call and we will tell you plainly whether we are a good fit.
An assessment, a documented environment, and a transition plan designed to be invisible to your staff. Most clients notice the change first when somebody answers the phone who already knows their name.
What The First Ninety Days Actually Look Like
Switching managed service provider is the part businesses dread, usually because of how the last one went. Ours is deliberately unglamorous. The first two weeks are discovery: we document what you actually have, which is almost always different from what anybody believes you have, and we identify anything genuinely urgent.
Weeks three and four are stabilization. Monitoring goes on, patching is brought current, backup is corrected and tested, and multi-factor authentication is enforced. This is where most of the risk reduction happens, and it happens before anything is redesigned.
The remaining time is the roadmap: the things that need doing but do not need doing this week, sequenced by risk and by budget, and reviewed with you rather than presented as a fait accompli. By day ninety you should have a documented environment, a tested restore, and a clear view of what comes next. Your staff should mostly have noticed that somebody answers the phone who knows their name.
Certified Engineers Across Georgia
As a managed service provider Atlanta firms can reach by phone or in person, we cover the metro from Marietta to Alpharetta and serve Georgia cities including Macon, Columbus, Augusta and Savannah. Day-to-day support runs remotely inside our written service levels, an engineer visits when hardware needs hands, and our Florida clients in Tampa, Orlando and Fort Myers get the same agreement.
Managed Service Provider Atlanta: What To Look For
Proposals from every managed service provider Atlanta firms shortlist tend to read alike, so compare what each one will sign. Get the emergency security response time on paper, ask which named engineer answers at 2 AM, and check whether the security tools are part of the monthly fee or come back later as extras.
Ask a managed service provider when it last restored data from a backup, not just when it last ran one. Then ask which standard its controls are mapped to. As a managed service provider we measure ourselves against NIST CSF, CISA guidance and CIS v8, using each where it applies, and document compliance as part of normal work rather than on demand.
We hold ourselves to those same answers, and clients who switch to us usually say their last provider had the paperwork but never showed up when it counted. We have run as a managed service provider in Atlanta since 2009, under the same ownership.
Find Out What Your Current Provider Is Not Telling You
A free assessment needs about thirty minutes, and you leave with a copy of every finding regardless of who ends up managing your IT. Any managed service provider should be able to explain the bill in one sentence.